Upon receipt of your claim, a licensed claims advisor will be assigned to handle your case. They will remain your direct point of contact until your claim is fully processed. The advisor will conduct an initial assessment to determine if any further details or supporting documents are necessary. Should anything else be needed, they will communicate with you and request the required information. Once all the essential information is obtained, your advisor will thoroughly review your claim.
Email updates will be sent to you regarding your claims. Additionally, you can also check the status of your claims in your Seven Corners account. When an advisor begins working on your claim, the Claim Tracker feature offers convenient access to your claim's progress, any messages from the advisor, and a library containing the necessary documentation for your claim.
After a decision has been reached on your claim, you will be notified via email about the status - whether it has been approved or denied. Additionally, you will have the chance to speak with your claims advisor over the phone in case of any inquiries.